FREQUENTLY ASKED QUESTIONS

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POPULAR QUESTIONS

We want you to get the best possible sleep, but we know it takes a couple of nights, washes, and naps to appreciate what Somneo can do. That’s why we have a risk-free trial and return policy, so you can try our products in the comfort of your own home–without any pressure.

If you have been sleeping on a different bed for the past couple of years, it will take some time for your body to adapt to your new Somneo mattress. So we’ll let you have a 100-night trial on all our mattresses to make sure you have enough time to see how your sleep improves.

Yes, you can choose a preferred delivery date with our Premium Delivery option. Somneo mattress, Premium Delivery is available are shipped on standard service.

Simply fill in your basket and start the checkout process to select Premium Delivery. You will be prompted to enter your shipping information and the delivery options will appear on the next page. If you can order Premium Delivery, you can select it and choose your preferred date. The Premium Delivery fee is 20 euro and includes an estimated time window (sent the day before your delivery via text message) and delivery to the room of your choice.

Our mattresses are manufactured in Republic of Moldova and designed specifically for Irish sleepers’ needs and sleep habits.

Somneo Mattresses are shipped from facilities in the Ireland.

THE MATTRESS

We don’t waste money on ginormous showrooms, commissioned salesmen, overstocked inventories, or excessive shipping costs, unlike traditional mattress companies. Instead, we directly sell our mattress online and pass on your savings. Our vertically integrated approach means that your Somneo is shipped from our facility fresh to you.

We wanted to strike a perfect balance between motion isolation and a comfortable bounce with the mattress designed with you and your partner in mind. The Somneo mattress provides more isolation of movement. If you’re more than a few centimeters away from your partner, you won’t feel their movement or hear them. For both of you, a perfect mattress!
The Somneo mattress has been designed to be versatile, so it can work with all standard foundations. Like all foam beds, under the mattress you want as much direct support as possible. The most support is provided by a wooden slatted or platform bed.

RETURNS & EXCHANGES

We want you to be happy with your stocks of Somneo snooze! That’s why we offer all Somneo sleep products a trial period. If you want to swap a item only follow the usual refund procedure and then reorder according to the adjustment you want to make.
You don’t have to keep the box of the mattress. It also makes an excellent rocket ship, side table, standing desk, or playhouse if you don’t want to throw it away.

TRIAL & WARRANTY

Up to two (2) Somneo products of one type per household can be returned. I.e. if you want to buy pillows for all your friends and family, we recommend that you try first one or two–we’ll be happy to send you later! In order to be eligible for return (e.g., no stains, tears or other soiling, including odors), products must be in donatable condition. It is not possible to return products from outside
We want you to get the best possible sleep, but we know it takes a couple of nights, washes, and naps to appreciate what Somneo can do. That’s why we have a risk-free trial and return policy, so you can try our products in your own home’s comfort–pressure-free. If you have been sleeping on a different bed for the past couple of years, it will take some time for your body to adapt to your new Somneo mattress. So we’ll let you have a 100-night trial on all our mattresses to make sure you have enough time to see how your sleep improves.